Job For Customer Service Advisor

Job For Customer Service Advisor

4 Applicants
£25,000 Per Annum
Full Time
Edinburgh, City of Edinburgh
Customer Service And Call Centre

Job Description

Job Title: Customer Service Advisor
Start Date: ASAP – 3 Months Contract (Possible Extension)
Location: Edinburgh EH2
Salary: £25,000 per year
Hours: 9:00 am to 5:00 pm, Monday to Friday (Possibly some days 11:00 am to 7:00 pm)

We are seeking a passionate and customer-focused individual to join our client’s team as a Customer Service Advisor!


  • Provide customer-facing support to new and existing customers via phone, email, and Livechat.
  • Handle frontline telephone support for both sales and service-related queries.
  • Manage and process customer queries efficiently through email and Livechat.
  • Accurately process key administrative activities related to new customer orders and service visits.
  • Schedule customer service visits and installations, coordinating with the field team.
  • Serve as a liaison between customers and other departments to resolve queries and issues.

Essential Skills/Qualifications:

  • Previous experience in a contact centre environment or customer-facing role.
  • Proficient in processing admin and customer data, computer literate (MS Word, Excel, Outlook).
  • Strong customer focus, committed to achieving customer satisfaction and resolution.
  • Ability to multitask and manage various activities simultaneously.
  • Comfortable using data to identify and address issues and opportunities.

If you are interested in this role, please apply with your CV!ApplyShareSave JobApplyShareSave Job


Tony Baker
01312 257531
Division 082
Pertemps Edinburgh
Thistle House
21 – 23 Thistle Street
City of Edinburgh
0131 225 7531 is a comprehensive platform dedicated to connecting talented candidates with exciting job opportunities across a range of career fields. With an intuitive and friendly interface, the site offers a wide range of resources for candidates and workers, facilitating the recruitment process.

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